Documentation Administrator

Job Title

Documentation Administrator


Username is a leading real estate company based in Nairobi. The company seeks to recruit Self-Driven and Enthusiastic Sales Executives.

Job Description

Username Investment Limited is a leading Kenyan based real-estate development and Investment Company. At Username, we desire to provide the current and upcoming generations with a place they can call home.

We are seeking to recruit experienced, self-driven, results oriented, passionate, friendly personnel with exceptional organization skills to fill in the position of a Documentation Administrator.

Principle Duties and Responsibilities

  • Prepare sale agreements, transfer of title, land consent, letters of offer, receipts and other relevant documents required in the land purchase process.
  • Ensure all the required documents for the transfer process are attached to the title e.g. passport photos, KRA PIN, copy of ID, and other relevant documents before being dispatched to the lands office.
  • Ensure all the required signage is present in the completion documents i.e. by the client and the company directors before and after the documents are taken to the lands office.
  • Liaise with the Logistics Executive to ensure timely delivery of the transfer documents to the lawyer for verification or to the lands office.
  • Centralized Management of titles. This includes storage, receiving and issuing.
  • Develop and Maintain up to date customer databases.
  • Update and maintain client/customer databases such as mailing lists, contact lists and client information.
  • Scan titles for online filing purposes.
  • Maintain and update all required records and paperwork.
  • Develop and Maintain a database of transferred and issued titles.
  • Retrieve client information when requested.
  • Develop and Maintain electronic and hard copy filing systems.
  • Handle requests for information and data.

Required Qualifications:

  • A Diploma or Bachelor’s degree in any related field is required.
  • At least one year experience in customer Service, documentation/record keeping role.
  • Strong reporting skills.
  • Demonstrated ability to manage multiple tasks and analyze information.
  • Strong analytical, communication and interpersonal skills.
  • Highly self driven with enthusiasm to maintain exceptional customer service.
  • Proficiency in computer skills MS Word, Excel, Outlook, Access and CRM database a MUST.
  • Good attention to detail, organized, efficient and decisive.
  • High degree of accuracy when handling customer details.
  • Ability to work independently and as part of a team.


This role reports to the Head of Customer Experience.

This role has no direct reports.

This role has other key relationships: Finance and Sales.

How to Apply
Send your CV/resume for consideration and shortlisting to This email address is being protected from spambots. You need JavaScript enabled to view it. or apply through brightermonday so as to reach us on or before Thursday 18th Jan 2018.

Brightermonday Link: Documentation Administrator

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